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Terms

Terms


Find out more about our terms & conditions


TERMS


TERMS OF USE


GENERAL


Reserol AB sells products via the Internet to individuals and companies. In order to shop with us you must be over 18 years old. ORDERING


ORDERING


Ordering is through our website www.reserol.se. If you have questions about how to order, please call customer service at tel +46 8 33 40 60 or email info@nutrinovate.se. When you have completed your order you will have to accept our terms and conditions and agree that your name, personal or corporate details are registered in our customer database. We reserve the right to modify orders for delivery if the order for any reason cannot be delivered as ordered.  You will of course be notified of the change in advance.


The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the Sweden may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Nutrinovate has no control over these charges, nor can Nutrinovate predict what they may be.


Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


PRICES AND PRODUCT IMAGES


All prices are quoted in Euro including VAT, excluding shipping. For deliveries outside Sweden there will be an additional shipping cost.


Product pictures on the website does not guarantee the product's exact appearance. Although we strive to provide extremely accurate product information, errors may still exist. We also reserve the right to alter product specifications and prices without prior notice.


Reserol AB is not responsible for any errors in pricing, product information or other information on the website. Any inaccuracies or errors will be corrected as deemed appropriate by Reserol AB. We reserve the right to make price adjustments and change final sales, inventory differences, We are also not responsible for technical problems, changes to technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel erroneous orders.


PERSONAL INFORMATION


In connection with your registration and / or ordering you agree that we store and use your information in our business to complete and provide the service that you can expect from us. According to the Personal Data Act (Data Protection Act) you have the right to receive the information we have stored about you. If you think it is incorrect or misleading, you can request correction or removal from our customer database. Please contact our customer service and we will gladly help you.


The information you provide about yourself is used by Reserol AB and our partners for payment and delivery only. We guarantee that no information about you will be sold or passed on to third parties. Reserol AB uses information from the customer database to send messages about our products. You are registered for a subscription to our newsletter when you buy a product or registering as a customer. You can always cancel your subscription, either through the link in the newsletter or by sending an email to info@nutrinovate.se.


We reserve the right to cancel orders that contain incorrect personal data and / or where the customer has payment default.


COPYRIGHT


The content of www.reserol.com, such as text, graphics, logos, images, audio clips, digital downloads and other software, belongs to Reserol AB and is protected by Swedish and international copyright laws.


SHIPPING AND DELIVERY


Reserol AB normally handles your order within a day (weekdays) from order until such time as the goods leave our warehouse, provided we have the product in stock. Once the goods have left our warehouse, delivery responsibilities transfer to shipping companies that deliver your order to the time schedule for the chosen shipping method. Reserol AB cannot give any delivery schedule guarantee for goods not in stock at the time of ordering or for goods that have left our warehouse. This means that while we will strive to deliver every order as quickly as possible, the total delivery time before the goods reach you may be longer than that specified as normal for the chosen shipping method.


The customer always has the right to cancel the purchase if delivery is delayed. There may be circumstances that make it impossible for us to complete the order in the time you require. Please contact our customer service if you wish to cancel your purchase.


PAYMENT


We offer secure card payment with VISA and MasterCard / Eurocard and American Express. No additional card charges are made. No card details are stored with us. They are saved by our payment partner PayEx. Card payments are handled by PayEx which is PCI-DSS certified. This means that they follow the Payment Card Industry Data Security Standard. It is the highest standard of safety in the industry and includes all handling of data. All card processing occurs SSL-encrypted (Secure Socket Layer).



Reserol.se have the right to do a credit check where required to grant credit. As a customer, you agree to pay in time for the selected payment method. Payment after the due date could lead to default charges and interest.


GUARANTEE AND RETURNS


As a customer, you always have 14 days under the Distance and Doorstep Selling Act. The withdrawal period begins to run from the date you received the goods. One condition is that the goods are unused and undamaged. If the goods are not in the same state we may make a price deduction equal to the product's depreciation.


Email us at info@nutrinovate.se or call +46 8 33 40 60


When you contact us, we usually need the following information to make your interaction as satisfying as possible:



  • Order number (found in your order confirmation, delivery note or invoice)

  • Your name and contact information

  • Number and names of the products to be returned



Reserol.com wil confirm that the return is allowed and that the withdrawal period has not passed before the goods are sent back. The return shall be made with normal postal packaging and the customer pays for return postage cost. The customer is responsible for the product until it has reached us. Returns may not be sent as cash on delivery.


 


return address
Nutrinovate AB
Lahällsvägen
48 183 30 TÄBY


 


REFUND


Once we have received and checked the returned item, we will refund the full purchase price including any shipping cost (not return shipping), but no later than within 30 days under the Distance Contracts. We credit the return sum on the card with which you paid.


COMPLAINT


If you have received a defective product we ask you to immediately contact our customer service. Describe the problem in as much detail as possible. If we cannot solve the problem, we will simply send you a replacement. Claims must be made in accordance with the instructions given by us. In any dispute, we follow the Consumer Complaints Board recommendations.